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Complaint PropNex agent: SEE CHOR HOCK(KELVIN) R05...

Complaint PropNex agent: SEE CHOR HOCK(KELVIN) R050081C

- provided false, inaccurate and misleading information;
- misrepresented several facts, was negligent and failed to perform his duties - breached CEA Code of Ethics and Professional Client Care.

My gf's mum is the rightful flat owner but she can't understand/read English. For some reason, probably due to my gf's sister being deceived by Kelvin See, her sister decided to sell their mum’s flat even though mum didn't agree. Despite Kelvin See knowing mum can't understand/read English, Kelvin See coerced mum to sign an exclusive form in my gf absence and without explaining the content, and including but not limited to the following:
1. refer to clause (k) of Schedule 2 of the form, Kelvin did not explain and go through the resale checklist as stated in the form. Both mum and sister were not aware of the contents; and
2. refer to (b) of Schedule 2 of the form, Kelvin failed to exercise due diligence to market mum's flat above valuation. Sister is first-timer, has no knowledge of market rate. As per friends who are also PropNex real estate agents, they usually will ask for indicative valuation before proposing the expected selling price subject to their clients' consent. But Kelvin did not perform any due diligence and rely on outdated past transactions which resulted in loss of more than $50k (below valuation); and
3. refer to (d) of Schedule 2 of the form, Kelvin did not provide assistance and advice to mum (the legally rightful owner) or sister. All information that they are aware were from my gf resources online or advices from her friends who are also real estate agents. Several examples of Kelvin not providing assistance and advice to mum and/or sister who have no knowledge regarding sale of HDB resale flat:
(1) terms and conditions of contra is provided by my gf's friend; Kelvin See did not advise mum or sister at all; and
(2) told my gf to rely on buyer's verbal promise instead of drafting written agreement to be sign by the buyer – which is for client (in this case, my mum and our) interest. She insisted several times and told Kelvin See firmly to obtain written agreement from the buyer. However, Kelvin was quite reluctant; and
(3) received complaint from the buyer (first-timer) that Kelvin failed to check for completeness and omitting signature – negligence and caused inconvenience to them and their buyer as the buyer has to meet up with my gf due to Kelvin’s negligence.

As she was not present when Kelvin coerced mum to sign the form, she was not aware that mum has signed the form. And he deceived sister and mum and made several false claims including but not limiting to the following:
1. all terms stating on the exclusive form prepared by Kelvin, particularly clause 6 (Commission) cannot be amended; and
2. additional terms in the exclusive form which are not in the CEA template but Kelvin insisted that the terms cannot be deleted/amended. But all terms (particularly clause 6) are negotiable.

For breaching the Estate Agents Act (Cap. 95A) made thereunder including the Code of Ethics and Professional Client Care or the Code of Practice for Estate Agents, his license should be revoked.