Francis Stearns

的评论 Metro mortgage group

I recently used their services and found the overa...

I recently used their services and found the overall experience to be satisfactory. The online application process was straightforward, and I appreciated the prompt response from the team. However, I encountered some challenges with the communication, as there were delays in getting updates on the progress of my application. While the rates were competitive, I felt that the closing process could have been smoother. The staff was friendly and professional, but there were occasions when I had to follow up multiple times to get the information I needed. Overall, my experience with the company was average, and I would suggest that they focus on improving their communication and streamlining their processes to enhance the customer experience.