😐 The company's website was easy to navigate and h...
😐 The company's website was easy to navigate and had all the information I needed about their services. However, I found the customer service to be lacking. When I called their helpline, the representative seemed disinterested and didn't provide clear answers to my questions. The lack of enthusiasm made me feel like just another number or inconvenience to them. Additionally, the response time for email inquiries was quite slow, and it took several days to receive a simple reply. On the positive side, once I was able to connect with a knowledgeable representative, they did provide valuable advice and guidance for my insurance needs. Overall, my experience with American risk management, inc. left me feeling mediocre. I would suggest they improve their customer service and response times to enhance the overall customer experience.