Unfortunately, I found the overall experience with...
Unfortunately, I found the overall experience with the company to be just average. The website was well-designed and easy to navigate, which I appreciated. However, I was a bit disappointed with the lack of personalized support and guidance when I had some specific questions about their services. It felt like the customer service could have been more attentive and proactive. The information provided on the website was helpful, but I wish there had been more in-depth explanations about their processes and options. On the positive side, the ordering process was straightforward, and the turnaround time for receiving my results was reasonable. In summary, while there were some positives, I believe there is room for improvement in terms of customer support and information transparency.