评论 10
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A
10 几个月前

Call criteria is an average company. The services ...

Call criteria is an average company. The services they provide are decent, but nothing to write home about. The agents are polite and professional, but sometimes it takes a long time to get a response. Overall, an average experience.

G
11 几个月前

The experience with Call criteria has been satisfa...

The experience with Call criteria has been satisfactory. The team is prompt in their responses and ensures that all queries are resolved quickly. The service quality is commendable. 👌

R
1年以前

Call criteria is a company that I've had mixed exp...

Call criteria is a company that I've had mixed experiences with. While their customer service is top-notch and their communication is great, there have been a few instances where I have faced some issues. However, they have always worked towards resolving those issues promptly. Overall, a reliable company.

P
1年以前

😊 Call criteria has been an excellent company to w...

😊 Call criteria has been an excellent company to work with. Their team is efficient and always ready to assist. I have been impressed by their dedication to customer satisfaction. Highly recommended!

B
1年以前

Call criteria is an average company. Their service...

Call criteria is an average company. Their services are decent, and the support team is responsive. However, there have been occasional delays in addressing my concerns. Overall, an average experience.

关于Call criteria

呼叫标准:呼叫中心质量保证的行业领导者

Call Criteria 是呼叫中心质量保证解决方案的领先供应商。通过独特地融合支持 AI 的语音分析等,我们帮助企业改善客户服务并增加利润。

我们的使命是为我们的客户提供他们需要的工具,以提供卓越的客户体验。我们了解每个企业都是不同的,这就是为什么我们提供量身定制的解决方案以满足您的特定需求。

在 Call Criteria,我们认为质量保证应该是一个持续的过程。这就是我们提供一系列服务的原因,这些服务旨在帮助您随着时间的推移监控和改进您的呼叫中心运营。无论您是在寻找实时监控还是呼叫后分析,我们的团队都有专业知识和经验来帮助您实现目标。

我们支持 AI 的语音分析技术使我们能够实时分析您通话的各个方面。这包括从语气和变化到关键字和短语的一切。通过分析这些数据,我们可以确定您的代理人擅长的领域以及他们可能需要额外培训或支持的领域。

除了我们的语音分析技术,我们还提供一系列其他质量保证服务,包括呼叫评分、合规性监控和座席辅导。我们的团队与您的团队密切合作,开发可反映您独特业务需求的定制记分卡。

在 Call Criteria,我们了解质量保证不仅仅是发现问题,还包括庆祝成功。这就是为什么我们的团队会定期提供有关座席绩效的反馈,以便您可以识别表现最好的人并相应地奖励他们。

我们以成为呼叫中心质量保证解决方案的行业领导者而自豪。我们的团队在与医疗保健、金融、零售、电信等广泛行业的企业合作方面拥有多年经验。

如果您正在寻找可以帮助您将呼叫中心运营提升到一个新水平的合作伙伴 - 呼叫标准就是您的最佳选择!立即联系我们,详细了解我们的定制解决方案如何让您的业务受益!

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Call criteria

Call criteria

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