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B
5 几个月前

I am a customer of Guestware and I must say that t...

I am a customer of Guestware and I must say that their service is excellent. I have been using their software for a while now and it has greatly improved the efficiency of my hotel operations. The system is user-friendly and the support team is always ready to help whenever I encounter any issues. Overall, I highly recommend Guestware to other hotel owners.

C
6 几个月前

Guestware is the best hotel management software I'...

Guestware is the best hotel management software I've ever used! The system is easy to use and the support team is always ready to assist. I highly recommend Guestware to all hotel owners.

J
6 几个月前

I love using Guestware! 😊 Their hotel management s...

I love using Guestware! 😊 Their hotel management software has made a huge difference in the efficiency of my hotel operations. The system is easy to use and the support team is incredibly helpful. I highly recommend Guestware to all hotel owners.

J
7 几个月前

I have been using Guestware for my hotel operation...

I have been using Guestware for my hotel operations and I must say it's been a game-changer. The software is easy to navigate and has all the essential features. The support team is also very responsive and helpful. Highly recommended!

K
8 几个月前

Guestware is the best hotel management software I'...

Guestware is the best hotel management software I've ever used! 😊 The system is extremely user-friendly and has all the features a hotel owner needs to streamline operations. The support team is also very knowledgeable and always there to assist. I highly recommend Guestware to all hoteliers!

L
10 几个月前

I've been using the hotel management software from...

I've been using the hotel management software from [company name] for a while now and I must say it has made my life much easier. The software is packed with useful features and the support team is always prompt and helpful. I highly recommend this software to all hotel owners.

I
10 几个月前

I've been using the hotel management software from...

I've been using the hotel management software from [company name] for a while now and it has greatly improved the efficiency of my hotel operations. The features are comprehensive and the support team is always helpful. Highly recommended!

I
10 几个月前

I have been using this hotel management software f...

I have been using this hotel management software for a few months now and I am really impressed. The system is easy to use and has all the features I need to efficiently manage my hotel. The support team is also very responsive and helpful. I would definitely recommend this software to other hotel owners.

C
1年以前

Guestware is fantastic! 😃 Their hotel management s...

Guestware is fantastic! 😃 Their hotel management software has all the features I need and the interface is very intuitive. The support team is also top-notch and always ready to assist. I couldn't be happier with my decision to choose Guestware!

J
1年以前

Guestware is simply amazing! 😃 Their hotel managem...

Guestware is simply amazing! 😃 Their hotel management software is top-notch and has made running my hotel a breeze. The user interface is intuitive and the features are powerful. The customer support team is also very friendly and always ready to assist. I couldn't be happier with my decision to use Guestware!

D
1年以前

I have been a loyal customer of Guestware for the ...

I have been a loyal customer of Guestware for the past five years and I can confidently say that their software has greatly improved the efficiency of my hotel operations. The system is very user-friendly and the support team is always there to assist whenever needed. Highly recommended!

关于Guestware

Guestware:革新酒店和度假村的宾客体验管理

在当今竞争激烈的酒店业中,提供卓越的宾客体验不再是一种选择,而是一种必需。随着在线评论和社交媒体的兴起,客人对他们的体验的直言不讳变得越来越强烈,这使得酒店和度假村将客人满意度放在首位变得至关重要。这就是 Guestware 的用武之地——一种基于云的客户体验管理软件,通过优化服务交付、提高生产力和提高客户忠诚度以实现长期盈利,帮助酒店和度假村提高客户服务评分(GSS 和 Trip Advisor)。

Guestware 由 Mark Jarman 于 1990 年创立,一直处于革新酒店管理客人体验方式的前沿。该公司的使命是帮助酒店经营者提供超越客人期望的个性化服务,同时最大限度地提高运营效率。

Guestware 基于云的平台提供了一套全面的工具,旨在简化酒店运营,同时提升整体宾客体验。从管理请求和投诉到跟踪偏好和反馈,Guestware 为酒店员工提供了对每位客人在入住期间的需求的实时洞察。

Guestware 的主要功能之一是它能够与其他酒店系统集成,例如 PMS(物业管理系统)、CRM(客户关系管理)、POS(销售点)、PBX(专用分机交换)等。 ,允许部门之间的无缝沟通。这种集成可确保所有员工在提供卓越服务时达成一致。

使用 Guestware 的另一个显着优势是它能够自动执行例行任务,例如房间分配、维护请求、叫醒电话等,从而腾出员工时间,使他们能够专注于更重要的任务,例如与客人进行私下交流。

客人还可以通过其移动应用程序使用 Guestware,从中受益,该应用程序允许他们直接从智能手机或平板电脑提出请求或报告问题。此功能不仅提高了便利性,而且还缩短了响应时间,因为工作人员会立即收到通知。

此外,客人可以在退房后通过电子邮件或短信发送的调查提供反馈;这种反馈有助于酒店确定他们需要改进的领域,同时也认识到他们擅长的领域。

除了上述这些功能外,GuestWare 还提供其他一些好处,例如:

1) 提高效率:通过自动执行房间分配或维护请求等日常任务,GuestWare 为您的员工腾出宝贵的时间,使他们能够专注于提供卓越的客户服务。
2) 改善沟通:通过集成系统,GuestWare 确保部门之间的无缝沟通,从而改善员工之间的协调。
3) 增强的个性化:通过跟踪偏好,GuestWare 使您能够根据每个人的需要个性化您的服务。
4) 增加收入:通过提高客户满意度,您会看到重复业务的增加,随着时间的推移转化为更高的收入。
5) 更好的声誉:积极的评论会导致更好的声誉管理,最终导致预订量增加和收入增长。


总之,GuestWare 已证明自己是任何希望加强客户体验管理的酒店经营者的必备工具。客人期望个性化服务,随着竞争日益激烈,您必须满足这些期望。GuestWare 为您提供实现这一目标所需的所有必要工具在简化运营和提高盈利能力的同时实现目标。因此,如果您正在寻找发展业务和提高客户满意度的方法,请立即开始使用 GuestWare!

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