I recently became a member of a credit union after...
I recently became a member of a credit union after hearing positive things about it from friends and family. Although I appreciate the convenience of some of their services, I found the overall customer service to be satisfactory at best. The website was a bit clunky to navigate, and the mobile app seemed outdated compared to other financial institutions. The interest rates and fees were competitive, but I was expecting a more modern and user-friendly experience. The staff at the branch were friendly, but I encountered some delays and confusion when trying to resolve an issue. Overall, it's an average experience with room for improvement in terms of technology and customer service.