我最近入住了这家公司管理的一家酒店,无缝的入住流程、友好的员工和干净的房间给我留下了深刻的印象。该网...
我最近入住了这家公司管理的一家酒店,无缝的入住流程、友好的员工和干净的房间给我留下了深刻的印象。该网站还使预订变得容易。 ?
已翻译我最近入住了这家公司管理的一家酒店,无缝的入住流程、友好的员工和干净的房间给我留下了深刻的印象。该网站还使预订变得容易。 ?
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重新定义|bdl 酒店:重新定义酒店管理
RBH Hospitality Management 是一家领先的酒店管理公司,在英国经营超过 45 家酒店。该公司在酒店业已有 20 多年的历史,已成为酒店业主、投资者和开发商值得信赖的合作伙伴。
Redefine|bdl hotels (RBH) 为其客户提供范围广泛的服务,包括酒店管理、资产管理、开发咨询以及销售和营销支持。该公司的投资组合包括配备水疗中心和健身中心等休闲设施的豪华酒店,以及有限服务和经济型酒店。
RBH 的核心优势之一是能够定制服务以满足每个客户的特定需求。无论是管理现有物业还是从头开发新物业,RBH 都与客户密切合作以确保实现他们的目标。
公司的酒店管理方法基于三个关键原则:提供优质服务、卓越运营和财务绩效。 RBH 相信,通过专注于这些领域,它可以为客人和业主带来非凡的成果。
优质服务交付
在 RBH Hospitality Management,客人的满意度至关重要。该公司了解到,快乐的客人将来更有可能返回或向其他人推荐该物业。为实现这一目标,RBH 非常重视在宾客旅程的每个接触点提供优质服务。
从登记入住到退房,客人可以期待熟悉当地景点和设施的友好工作人员。客人在英国任何一家 Redefine|bdl Hotel 住宿期间,除了始终提供卓越的客户服务外,还可以享受一流的设施,如水疗护理或美食体验。
卓越运营
RBH 认为,卓越运营对于在其管理范围内的所有物业提供一致的结果至关重要。为实现这一目标,公司大力投资于员工培训计划,使他们不仅可以接受基础培训,还可以参加与酒店业趋势相关的高级课程。
此外,技术的使用在简化操作方面发挥着重要作用。从允许客户直接通过网站预订房间而无需呼叫接待台的在线预订系统,到有助于减少浪费同时确保在需要时始终提供充足供应的自动库存控制系统。
财务绩效
最后,财务业绩对于任何企业的成功都是至关重要的。在由 RBH Hospitality Management 管理的遍布英国的 Redefine|bdl Hotels 分店,团队成员每天都在努力工作,以实现所有权集团设定的财务目标,同时保持高水平的客户满意度。
为实现这一目标,RBH 使用先进的收入管理工具,帮助根据全年的需求模式优化房价。这使他们能够最大限度地提高收入潜力,同时仍然提供与附近其他类似物业相比具有竞争力的价格。
结论:
总之,RBH Hospitality Management 已成为英国酒店业的领先企业之一,这在很大程度上归功于他们对提供优质服务的承诺以及在整个组织结构中实施的卓越运营和财务绩效优化策略。凭借 20 多年管理全国一些最负盛名的酒店的经验,包括伦敦河岸希尔顿酒店等豪华度假村或伯明翰市中心智选假日酒店等经济实惠的酒店 - 无论您的旅行需求如何,您都可以相信他们会提供最佳体验!