The mortgage application process with this company...
The mortgage application process with this company was straightforward and hassle-free. The online application on their website was easy to navigate, and I had all the necessary information at my fingertips. I appreciated the quick response times from the customer service team who promptly answered my questions and provided updates throughout the process. The rates offered were competitive, and I felt well-informed about the various options available to me. However, I found that the lack of personalized guidance was a drawback. I would have preferred more proactive communication from the company to understand my specific needs and provide tailored advice. Overall, it was an average experience – efficient and reliable, but lacking the personal touch that could have elevated their service.