I am extremely satisfied with the customer service...
I am extremely satisfied with the customer service provided by this company. The staff was professional, efficient, and went above and beyond to meet my needs. Highly recommended!
I am extremely satisfied with the customer service provided by this company. The staff was professional, efficient, and went above and beyond to meet my needs. Highly recommended!
I recently used teleperformance.pt and found their services to be reliable and efficient. The support team was prompt in addressing my queries. Would definitely recommend!
I really enjoy working with this company. The website teleperformance.pt is user-friendly and easy to navigate. The customer support team is always available and ready to assist. Overall, a great experience!
I've had a good experience with Teleperformance Portugal. The team has been responsive and professional. Would recommend their services for anyone in need of assistance.
👍 I had a great experience with Teleperformance Portugal. The website is user-friendly and the customer support team was very helpful in resolving my issue. Highly recommended! 👍
The company has been good so far. The services provided are satisfactory and the customer support team is quite helpful. I appreciate their assistance in resolving my concerns.
⭐⭐⭐⭐⭐💯 Teleperformance Portugal provided excellent service! The team was very professional and resolved my issue quickly. I highly recommend their services to everyone! ⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I am incredibly impressed with Teleperformance Portugal! The team was extremely helpful and guided me throughout the process. It was a fantastic experience! ⭐⭐⭐⭐⭐
Teleperformance Portugal is an average company. The services they provide are satisfactory, but not outstanding. The customer support team is helpful, but sometimes slow to respond. Overall, I would say it's an okay experience.
Teleperformance Portugal:提供具有人情味的卓越客户解决方案
Teleperformance 是提供将尖端技术与人性化相结合的全渠道客户解决方案的全球领导者。 Teleperformance 在 80 个国家/地区拥有超过 300,000 名员工,四十多年来一直在帮助各种规模的企业提升客户体验并推动增长。
在本文中,我们将深入了解 Teleperformance Portugal——该公司最成功的业务之一。我们将探索公司的历史、其服务和解决方案、其对创新和可持续发展的承诺,以及它如何成为葡萄牙最值得信赖的客户解决方案提供商之一。
历史
Teleperformance Portugal 成立于 2000 年,是 Teleperformance Group 向欧洲扩张的一部分。从那时起,它迅速发展成为葡萄牙最大的雇主之一,在六个地点拥有超过 10,000 名员工——里斯本(两个地点)、波尔图(两个地点)、科维良和丰沙尔。
该公司的成功可归功于其专注于通过创新技术和高技能代理提供卓越的客户体验,这些代理经过培训可以跨多种渠道提供个性化支持,包括语音、电子邮件、聊天机器人和社交媒体。
服务与解决方案
Teleperformance Portugal 提供广泛的服务,以满足不同行业的需求,例如银行和金融服务;卫生保健;零售与电子商务;旅游和款待;电信和媒体;能源和公用事业等。该公司提供端到端的解决方案,涵盖从获取到保留的客户旅程的各个方面。
一些例子包括:
- 客户服务:Teleperformance 通过电话或电子邮件或聊天机器人等数字渠道为客户提供多语言支持。
- 技术支持:公司通过电话或数字渠道为产品或服务提供技术支持。
- 销售:Teleperformace 通过提供出站电话营销活动帮助客户增加销售额。
- 后台服务:公司还提供后台支持,例如数据输入或文档管理。
- 数字化转型服务:Teleperformace 通过提供有关如何最好地利用技术改善运营的咨询服务,帮助客户实现业务数字化转型。
创新
在 Teleperformace Portugal,创新是他们所做一切的核心。他们投入巨资开发专有技术,使他们能够提供卓越的服务质量,同时降低客户的成本。一些例子包括:
- TP Cloud Campus™ - 支持远程办公的云平台
- TP Observer™ - 主管使用的实时监控工具
- TP Analytics™ - 用于绩效管理的分析工具
- TP Chatbot Studio™ – 用于创建定制聊天机器人的平台
可持续性
作为其对全球可持续发展倡议的承诺的一部分,Teleperformace 集团推出了“TP Green”计划,旨在通过使用可再生能源、促进环保实践等各种措施减少碳足迹。此外,葡萄牙业务还侧重于地方举措,例如通过志愿服务计划支持当地社区。
结论
总之,Teleperformace portugal 由于专注于提供卓越的服务质量同时利用创新技术而在其他竞争对手中脱颖而出。它对可持续发展计划的承诺进一步巩固了其作为行业领导者的地位。随着对新技术的持续投资以及高技能的劳动力,这家在里斯本运营的全球巨头的未来一片光明!