Vivek Verma

The Lords of Unprofessionalism and Ignorance

If you’re willing to pay the top dollar for your car and receive F**K ALL service in return, please get in touch with the most ignorant national capital kia motors at Belconnen.
Or if you’re smart and wish to avoid pain and suffering because of these deaf morons. Please look somewhere else for an alternative and save yourselves from unnecessary hassle and be treated as a proud customer where they genuinely appreciate your money and business.
I understand that this virus has apparently spread everywhere in Canberra and due to which Canberrans may struggle to find a genuine dealer. However, I found out that John Mcgrath Kia at Woden is apparently a lot better alternative, if you’re willing to buy a Kia in Canberra.
A mate of mine booked his Kia Carnival in late 2023 with Kia Woden and it only took him 2-months to get it which was also fitted with all the bells and whistles he requested for and most importantly he paid a significantly lower price than I did at Kia Belconnen.
On top of that, my waiting period was close to 8 months. When I picked up the car, there were already 20 kms on the clock. It had a thin layer of dust on it, fingerprints all over the car, the arm rest had some sort of black dirt on it as well. Being excited about picking up a new car, I decided to let it all go at the time which turned out to be my biggest mistake. In addition, if you buy second hand car from a dealer these days. As a courtesy, you’re provided with a full tank of fuel as you drive off in your vehicle. Not this place as I bought a 75K car and the car had less than quarter of a tank worth of fuel when I left national capital kia Belconnen. If being cheap was a competition, these guys would win the first prize!
At the time of payment, I also paid for a pair of side steps which I was never told that it may take up to a month to get them installed due to severe shortages of staff and appointments. Only after I paid for them, I was told the waiting time to get the steps installed was more than 4 weeks. Again, I let it go and booked an appointment for installation in four weeks.
Little did I know that the height of shameless was yet to be seen. I dropped off my car for side steps installation in the morning on the day of appointment which was booked more than 4 weeks ago. These idiots returned the car AS IS in the evening and stated that the side steps are locked in an inaccessible site and hence couldn’t be installed. And, I would need to reschedule the appointment and wait another two weeks before it can be done. I was furious and asked for my money back right away. I was then told, the sales manager wasn’t available to talk about the refund and I would need to contact the sales manager to request a refund.
You wouldn’t believe, it has been two days since I lodged a written complaint, made multiple phone calls and I am still waiting to get my money back.
So basically, national capital motors aka Kia Belconnen is just an atrocious place to shop for your car. You’ll not be valued, they’ll take your money with a big smile and then you’ll be chasing them to get your issues resolved with zero outcomes. I wouldn’t want anyone to go through the unnecessary mental stress and then chase these thieves to get your own money back for days.
Please do yourself a favour and go somewhere else!!!