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位置很容易找到。但是，我对西得梅因办事处感到失望和沮丧。我花了整整一周的时间打了三遍电话（其中两遍我留下了语音邮件），以便安排时间为我的人寿保险报价进行化验工作和尿检。技术人员指出语音邮件存在无法正常工作的问题-事发后的几天它正在传递消息。
当我最终可以安排日期/时间时，不通知我该过程（例如带您的身份证），也没有要求我带上我的药物清单。目前，我每天要服用21种药物（是的，共21种）。那不包括任何补充。技术人员分享说，表格上最多只能放置八（8）种药物，而不是列出我的任何药物，表格上已事先将清单提供给NY Life（准确）。如果我事先知道会发生什么，那我会做得更好。
这个位于爱荷华州西得梅因的ExamOne / Quest诊断办公室是合规/隐私官的噩梦。我应该知道-我是一家小公司的合规总监。在预定的约会时间之前不久，我走进办公室，按照墙上的指示进行了签名，然后坐了下来。在我等待的十多分钟中，我听了员工讨论其他客户的名字和姓氏，已订购的测试以及结果。进入办公室甚至在场时，我都没有目光接触，也没有对我进行口头确认，直到我听到一位雇员开始与同事讨论我的情况时才开口说。我大声说：“她就在候诊室里，已经呆了十多分钟了。”只有那时我才被承认。
当给我称重时，技术人员不知道如何正确使用秤。我必须指出，这有20磅的错误。
最后，由于技术人员“挖”去找到静脉，我的手臂非常受伤-尽管建议在手臂外侧附近使用另一条静脉。我患有慢性健康状况，需要经常进行实验室工作-已告知技术人员。我知道哪种静脉效果最好。然后，技术人员无法从此“初始刺针”中获取足够的血液，而是将血液从一个小瓶倒到另一个小瓶中，以避免再次戳我。我无法想象这在协议范围内。
从积极的方面来说，技术人员确实要求我写下我的SSN，而不是在开放的办公室中以口头形式提供。我对此表示赞赏。此外，技术人员非常友好，我相信她会尽力克服挑战。不幸的是，她和她的同事需要立即的数据隐私/ HIPAA和客户服务培训。
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