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K
5 几个月前

我最近在这家公司获得了一次非凡的经历。他们的网站用户友好,并提供有关其服务的全面信息。及时高效的客户...

我最近在这家公司获得了一次非凡的经历。他们的网站用户友好,并提供有关其服务的全面信息。及时高效的客户支持给我留下了特别深刻的印象,这提高了我的整体满意度。该团队对我的要求有着深刻的理解,并提供了超出我预期的解决方案。他们的产品质量确实是无与伦比的,他们的员工所表现出的专业水平也值得称赞。我强烈推荐这家公司给任何寻求可靠和创新解决方案的人。

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E
9 几个月前

TechExcel has been a game-changer for our organiza...

TechExcel has been a game-changer for our organization. The software is intuitive, feature-rich, and has helped us streamline our operations. Plus, their customer support team has been incredibly helpful and responsive. Highly recommended!

T
9 几个月前

👌 I'm really impressed with TechExcel's software. ...

👌 I'm really impressed with TechExcel's software. It has helped us streamline our business processes and improve productivity. The customer support team has been excellent in providing prompt assistance whenever we needed it. Highly recommend!

W
9 几个月前

TechExcel's software has greatly improved our work...

TechExcel's software has greatly improved our workflow management. It is easy to use and has powerful features that have saved us time and effort. We appreciate their great customer service as well.

E
10 几个月前

TechExcel's customer support is 👍. Whenever I had ...

TechExcel's customer support is 👍. Whenever I had an issue or needed assistance, they were quick to respond and resolve my problems. Their team is friendly and knowledgeable. Keep up the good work! 😀

K
10 几个月前

I have been using TechExcel for several years and ...

I have been using TechExcel for several years and I must say, their software is amazing. It has helped us to manage our projects efficiently. The software is user-friendly, and their customer support team is always ready to assist us whenever we needed help.

J
10 几个月前

I have been using TechExcel's software for quite s...

I have been using TechExcel's software for quite some time now and I must say, it has exceeded my expectations. The features are extensive, and the interface is user-friendly. The customer support team is also very helpful. Overall, a great product!

J
11 几个月前

TechExcel's software has simplified our project ma...

TechExcel's software has simplified our project management process and improved collaboration within the team. It is user-friendly and offers great features. The customer support team has been fantastic in assisting us whenever needed.

D
1年以前

👍 TechExcel's software has been instrumental in st...

👍 TechExcel's software has been instrumental in streamlining our project management processes. It's user-friendly and comes with great features. The customer support team is also very responsive and helpful. Keep up the good work! 😊

R
1年以前

TechExcel's software has helped us improve our eff...

TechExcel's software has helped us improve our efficiency and collaboration within the team. The interface is easy to navigate, and the features are robust. The customer support has also been responsive and provided us with valuable assistance when needed.

J
1年以前

TechExcel is a reliable company that provides exce...

TechExcel is a reliable company that provides excellent products and services. The team is knowledgeable and always helpful. I have been using their solutions for several years and have never been disappointed. I highly recommend TechExcel to anyone looking for top-notch software solutions.

关于TechExcel

TechExcel:弥合产品开发与服务/支持之间的差距

TechExcel 是应用程序生命周期管理 (ALM)、IT 服务管理 (ITSM) 和客户支持统一平台解决方案的领先供应商。该公司成立于 1995 年,其使命是帮助组织简化其软件开发流程、提高客户满意度并提高生产力。

凭借二十多年的行业经验,TechExcel 已成为各行各业各种规模企业值得信赖的合作伙伴。公司的旗舰产品 DevSuite 是一个集成的 ALM 解决方案,可帮助组织管理从需求收集到发布管理的整个软件开发生命周期。

DevSuite 提供了一套全面的工具,使团队能够在整个开发过程中有效协作。它包括项目管理、问题跟踪、测试管理、源代码控制集成和报告等功能。借助 DevSuite 强大的分析功能,团队可以深入了解他们的开发流程并做出数据驱动的决策以提高效率。

除了 DevSuite 的 ALM 功能,TechExcel 还通过其 ServiceWise 平台提供 ITSM 解决方案。 ServiceWise 是一种符合 ITIL 标准的服务台解决方案,可帮助组织更有效地管理其 IT 服务。它包括事件管理、问题管理、变更管理、资产管理和知识库等功能。

ServiceWise 使组织能够通过自动执行票务路由和升级等日常任务来提供更好的支持服务,同时通过仪表板和报告提供对服务性能指标的实时可见性。

最后但重要的是,TechExcel 还提供 CustomerWise,这是一个客户支持平台,专为希望通过跨多个渠道(包括电子邮件票证或聊天机器人)提供卓越支持体验来提高客户满意度的企业而设计。

CustomerWise 为企业提供了大规模提供个性化支持体验所需的工具,同时由于其 AI 驱动的聊天机器人功能显着缩短了响应时间,该功能可以自动处理简单的查询,从而释放代理时间,以便他们可以专注于需要人工干预的更复杂的问题。


TechExcel 的统一平台方法使企业不仅可以简化其软件开发流程,还可以使它们与其他关键业务功能(如服务/支持运营或客户参与计划)保持一致,从而改善部门之间的协作,最终实现组织所有领域的更高生产力水平。


总之,自 1995 年以来,Techexcel 一直在帮助公司缩小产品开发与服务/支持运营之间的差距,提供专门针对您的需求而设计的创新解决方案,无论您是在寻找像 Devsuite 这样的 ALM 解决方案,还是像 Servicewise 这样的 ITSM 工具,或者即使您想要专门针对您客户的需求量身定制的东西,例如 Customerwise - 我们已为您提供保障!

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